Terms of Service - AERISNOVIS Courier Services

AERISNOVIS COURIER

Terms of Service Agreement

Terms of Service

Last Updated: October 28, 2023

IMPORTANT: PLEASE READ THESE TERMS CAREFULLY

By accessing or using AERISNOVIS Courier Services, you agree to be bound by these Terms of Service and all applicable laws and regulations.

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you") and AERISNOVIS Courier Services ("we," "us," or "our"), concerning your access to and use of our services, including our website https://www.aerisnovis.com and any related applications (collectively, the "Services").

You agree that by accessing the Services, you have read, understood, and agree to be bound by all of these Terms. If you do not agree with all of these Terms, then you are expressly prohibited from using the Services and you must discontinue use immediately.

2. Services Description

AERISNOVIS Courier Services provides delivery and logistics services including but not limited to:

  • Package and document delivery services
  • Same-day and express delivery options
  • Specialized handling for sensitive items
  • Real-time tracking services
  • Logistics consulting and solutions

We reserve the right to modify, suspend, or discontinue any aspect of the Services at any time, including the availability of any feature, database, or content.

3. User Accounts

To access certain features of our Services, you may be required to register for an account. When you register, you agree to:

  • Provide accurate, current, and complete information
  • Maintain and promptly update your account information
  • Maintain the security of your password and accept all risks of unauthorized access
  • Notify us immediately of any unauthorized use of your account
  • Be responsible for all activities that occur under your account

We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable.

4. Prohibited Activities

You may not access or use the Services for any purpose other than that for which we make the Services available. The Services may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by us.

As a user of the Services, you agree not to:

  • Use the Services in any way that violates any applicable federal, state, local, or international law or regulation
  • Send, knowingly receive, upload, download, use, or re-use any material which does not comply with our content standards
  • Impersonate or attempt to impersonate the Company, a Company employee, another user, or any other person or entity
  • Engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Services, or which, as determined by us, may harm the Company or users of the Services or expose them to liability
  • Use the Services in any manner that could disable, overburden, damage, or impair the site or interfere with any other party's use of the Services
  • Use any robot, spider, or other automatic device, process, or means to access the Services for any purpose, including monitoring or copying any of the material on the Services
  • Introduce any viruses, Trojan horses, worms, logic bombs, or other material which is malicious or technologically harmful
  • Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the Services, the server on which the Services is stored, or any server, computer, or database connected to the Services
  • Otherwise attempt to interfere with the proper working of the Services

Prohibited Items for Delivery:

  • Illegal substances or drugs
  • Firearms, ammunition, explosives, or weapons of any kind
  • Hazardous materials, chemicals, or toxic substances
  • Perishable goods requiring refrigeration (unless specifically agreed in writing)
  • Live animals (unless specifically agreed in writing)
  • Human remains or bodily fluids
  • Stolen goods or property
  • Counterfeit or pirated goods
  • Cash or monetary instruments equivalent to cash
  • Any item prohibited by local, state, federal, or international law

5. Fees and Payment

You agree to pay all fees and charges associated with your use of our Services. All fees are non-refundable unless otherwise stated.

5.1 Pricing

Our pricing is based on factors including package weight, dimensions, distance, delivery speed, and any additional services requested. All prices are quoted in U.S. dollars and are subject to change without notice.

5.2 Payment Methods

We accept various payment methods including credit cards, debit cards, and other payment methods as indicated on our website. By providing payment information, you represent that you are authorized to use the payment method.

5.3 Taxes

You are responsible for any applicable sales, use, value-added, or other taxes associated with your use of our Services.

5.4 Late Payments

Accounts not paid within 30 days of invoice date may be subject to a late payment fee of 1.5% per month or the maximum allowed by law, whichever is lower.

6. Delivery Terms

6.1 Delivery Times

Estimated delivery times are provided for informational purposes only and are not guaranteed. We are not liable for delays caused by circumstances beyond our reasonable control, including but not limited to weather conditions, traffic, mechanical failures, or acts of God.

6.2 Signature Requirements

For certain deliveries, we may require a signature upon delivery. If no one is available to receive the package, we will follow our standard redelivery procedures.

6.3 Failed Deliveries

If delivery attempts fail after reasonable efforts, packages may be returned to the sender, and additional fees may apply.

6.4 Inspection Rights

We reserve the right to open and inspect any package we believe may contain prohibited items or items improperly described.

7. Liability and Limitations

7.1 General Liability

Our liability for loss or damage to shipments is limited to the actual value of the goods or the repair cost, whichever is less, but in no event shall exceed $100 per shipment unless additional declared value coverage is purchased.

7.2 Excluded Damages

We are not liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses.

7.3 Time Limitation for Claims

All claims for loss or damage must be submitted in writing within 30 days of the delivery date or the date the package should have been delivered.

7.4 Force Majeure

We shall not be liable for any failure or delay in performance due to causes beyond our reasonable control, including natural disasters, acts of war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation facilities, fuel, energy, labor, or materials.

8. Intellectual Property Rights

The Services and their entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio, and the design, selection, and arrangement thereof) are owned by the Company, its licensors, or other providers of such material and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Services, except as follows:

  • Your computer may temporarily store copies of such materials in RAM incidental to your accessing and viewing those materials
  • You may store files that are automatically cached by your Web browser for display enhancement purposes
  • You may print or download one copy of a reasonable number of pages of the Services for your own personal, non-commercial use and not for further reproduction, publication, or distribution

9. User Representations and Warranties

By using the Services, you represent and warrant that:

  • You have the legal capacity and you agree to comply with these Terms
  • You are not a minor in the jurisdiction in which you reside
  • You will not use the Services for any illegal or unauthorized purpose
  • Your use of the Services will not violate any applicable law or regulation
  • All information you provide is true, accurate, current, and complete
  • You own or have the necessary rights to any content you submit through the Services
  • Your packages do not contain prohibited items as outlined in Section 4

10. Termination

We may terminate or suspend your account and bar access to the Services immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Terms.

If you wish to terminate your account, you may simply discontinue using the Services or contact us to request account deletion.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

11. Governing Law and Jurisdiction

11.1 New York Law

For users located in New York, these Terms shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law provisions.

11.2 Pennsylvania Law

For users located in Pennsylvania, these Terms shall be governed by and construed in accordance with the laws of the Commonwealth of Pennsylvania, without regard to its conflict of law provisions.

11.3 Arbitration

Any dispute arising from these Terms or your use of the Services shall be resolved through binding arbitration in accordance with the American Arbitration Association's commercial arbitration rules. The arbitration shall take place in New York, NY, or Philadelphia, PA, depending on your location.

11.4 Class Action Waiver

You agree that any arbitration or proceeding shall be limited to the dispute between us and you individually. You agree that you may bring claims only in your individual capacity and not as a plaintiff or class member in any purported class or representative proceeding.

12. Changes to Terms

We may revise and update these Terms from time to time in our sole discretion. All changes are effective immediately when we post them, and apply to all access to and use of the Services thereafter.

Your continued use of the Services following the posting of revised Terms means that you accept and agree to the changes. You are expected to check this page from time to time so you are aware of any changes, as they are binding on you.

13. Miscellaneous

13.1 Entire Agreement

These Terms constitute the entire agreement between you and AERISNOVIS Courier Services regarding our Services and supersede all prior and contemporaneous written or oral agreements between us.

13.2 Waiver and Severability

No waiver by the Company of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of the Company to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.

If any provision of these Terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms will continue in full force and effect.

13.3 Notices

We may provide any notice to you under these Terms by: (i) sending a message to the email address you provide; or (ii) by posting to the Services. Notices sent by email will be effective when we send the email and notices we provide by posting will be effective upon posting.

13.4 Assignment

You may not assign or transfer these Terms, by operation of law or otherwise, without our prior written consent. Any attempt by you to assign or transfer these Terms, without such consent, will be null and of no effect. We may assign or transfer these Terms, at our sole discretion, without restriction.

14. Contact Information

If you have any questions about these Terms, please contact us at:

AERISNOVIS Courier Services

Email: [email protected]

Phone: 1-800-498-6061

New York Office: 136 Madison Ave 6FL, New York, NY 10016

502 W 7th ST Erie PA 16502

Hours: Monday-Friday, 8:00 AM - 6:00 PM EST

FAQ - AERISNOVIS Courier Services Calculator

AERISNOVIS COURIER

Frequently Asked Questions - Delivery Calculator

Delivery Calculator FAQ

Calculator Usage

How does the delivery cost calculator work?

Our calculator uses real-time pricing algorithms to estimate your delivery costs based on:

  • Distance between pickup and delivery locations
  • Package weight and dimensions
  • Selected delivery speed (Normal, Rush, Super Rush)
  • Vehicle type (Car or Cargo Van)
  • Additional services required

Simply enter your delivery details, and the calculator will provide an accurate cost estimate.

How accurate are the calculator's estimates?

Our calculator provides highly accurate estimates based on current NY cargo van rates and real-time distance calculations. The estimates include:

  • Base rate: $19.50 (Car) or $21.50 (Cargo Van)
  • Distance cost: $1.25/mile (Car) or $1.45/mile (Cargo Van)
  • Fuel surcharge: $0.35/mile
  • Weight charge: $0.10/lb (1-20 lbs) or $0.20/lb (over 20 lbs)

Final charges may vary slightly based on actual route conditions and any additional services required.

Do I need to create an account to use the calculator?

No, you can use our delivery calculator without creating an account. However, creating an account allows you to:

  • Save frequently used addresses
  • Access your quote history
  • Schedule deliveries directly from calculated quotes
  • Receive special member pricing

Pricing & Rates

What is included in the base rate?

Our base rate includes:

  • Vehicle dispatch and driver time
  • Basic insurance coverage up to $100
  • Standard packaging materials (if needed)
  • 30 minutes of loading/unloading time
  • Customer service and tracking support

Additional services like inside delivery, weekend service, or special handling incur extra charges.

How are weight charges calculated?

We use a tiered weight pricing structure:

Weight Charges

  • 1-20 lbs: $0.10 per lb
  • Over 20 lbs: $0.20 per lb
  • Maximum weight: 1,500 lbs per vehicle

Weight is calculated based on the actual or dimensional weight, whichever is greater. For multiple packages, the total weight is used for calculation.

What are the different delivery time options and their costs?

We offer three delivery speed options:

Delivery Time Options

  • Normal (2-4 hours): No extra charge
  • Rush (1-2 hours): +$25.00
  • Super Rush (<1 hour): +$50.00

Time estimates begin when the driver is dispatched and may vary based on traffic conditions.

Service Options

What's the difference between Car and Cargo Van service?

The main differences are:

Vehicle Comparison

  • Car Service: Base: $19.50 | Rate: $1.25/mile
  • Cargo Van: Base: $21.50 | Rate: $1.45/mile

Car Service is ideal for smaller packages, documents, and envelopes with maximum dimensions of 3' x 2' x 2'.

Cargo Van Service can handle larger items up to 8' x 5' x 4' and is better for furniture, equipment, or multiple packages.

What additional services can I include in my delivery?

We offer various additional services:

Additional Services

  • After 4:30 PM delivery: +$10.00
  • After 7:00 PM delivery: +$15.00
  • Residential delivery: +$5.00
  • Weekend delivery: +$25.00
  • Holiday delivery: +$25.00
  • Inside delivery: +$12.00
  • Cargo pickup/dropoff: +$25.00 each
How are toll costs calculated and when do they apply?

Toll costs are calculated based on the actual route taken and include:

  • Actual toll amounts for bridges, tunnels, and highways
  • A $2.50 service fee for toll processing

Tolls are only charged when the most efficient route includes toll roads that cannot be reasonably avoided. You can see the estimated toll cost in the calculator before confirming your delivery.

Coverage & Limitations

What areas do you serve?

We primarily serve the New York and Pennsylvania regions with our calculator reflecting NY cargo van rates. Our service areas include:

  • New York: NYC metro area, Long Island, Westchester, and surrounding regions
  • Pennsylvania: Philadelphia metro area, surrounding counties
  • Regional: Select areas in NJ, CT, and DE

For deliveries outside our primary service area, please contact us for a custom quote.

Are there any items you cannot deliver?

Yes, we cannot transport the following prohibited items:

  • Illegal substances or drugs
  • Firearms, ammunition, or explosives
  • Hazardous materials or chemicals
  • Perishable goods requiring refrigeration (without special arrangement)
  • Live animals (without special arrangement)
  • Human remains or bodily fluids
  • Stolen goods or counterfeit items
  • Cash or monetary instruments

We reserve the right to inspect any package and refuse service for prohibited items.

What is your liability for lost or damaged items?

Our standard liability coverage includes:

  • Basic coverage up to $100 per shipment
  • Additional declared value coverage available for purchase
  • Claims must be submitted within 30 days of delivery

We recommend purchasing additional insurance for high-value items. Certain items like jewelry, artwork, or electronics may have limited coverage under our standard policy.

Still Have Questions?

Our customer service team is available to help you with any additional questions about our delivery calculator or services.

Contact Us: 1-800-AERISNO (1-800-237-4766) | [email protected]


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