Privacy Policy

Last Updated: October 28, 2023

1. Introduction

AERISNOVIS Courier Services ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, services, and applications.

By accessing or using our services, you consent to the practices described in this Privacy Policy. We encourage you to read this policy carefully to understand our views and practices regarding your personal data.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

Contact Information (name, email address, phone number, physical address)
Payment Information (credit card details, billing address)
Delivery Information (pickup and delivery addresses, recipient information)
Account Credentials (username, password, security questions)
Communication Records (emails, chat logs, customer support interactions)

2.2 Technical Information

When you visit our website, we may automatically collect:

IP address and browser type
Device information and operating system
Pages visited and time spent on our site
Referring websites and search terms
Cookies and similar tracking technologies

2.3 Location Information

With your consent, we may collect precise or approximate location information to provide delivery services, estimate delivery times, and optimize routes.

3. How We Use Your Information

We use the information we collect for the following purposes:

To provide, maintain, and improve our delivery services
To process transactions and send related information
To communicate with you about orders, services, promotions, and updates
To personalize your experience and deliver content relevant to your interests
To monitor and analyze trends, usage, and activities
To detect, prevent, and address technical issues, fraud, or illegal activities
To comply with legal obligations and protect our rights

4. Legal Basis for Processing (GDPR Compliance)

For users in the European Economic Area (EEA), we process your personal information according to the following legal bases:

Performance of a contract: When we provide our services to you
Consent: When you have given us permission to process your data
Legitimate interests: When processing is necessary for our business interests
Legal obligation: When processing is necessary to comply with the law

5. Information Sharing and Disclosure

We may share your information in the following circumstances:

Service Providers: With third-party vendors who perform services on our behalf (payment processing, data analysis, email delivery, hosting services, customer service, marketing assistance)
Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets
Legal Requirements: When required by law, court order, or governmental authority
Protection of Rights: To protect our rights, property, or safety, or that of our users or others
With Your Consent: For any other purpose disclosed to you with your consent

6. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including to satisfy any legal, accounting, or reporting requirements.

To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process it, and whether we can achieve those purposes through other means.

7. Your Rights and Choices

7.1 Access and Update

You may access, update, or correct your personal information by logging into your account or contacting us directly.

7.2 Data Portability

You have the right to receive a copy of your personal information in a structured, machine-readable format.

7.3 Deletion

You may request deletion of your personal information, subject to certain exceptions prescribed by law.

7.4 Marketing Communications

You can opt-out of receiving marketing communications from us by using the unsubscribe link in our emails or contacting us.

7.5 Cookies

Most web browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject browser cookies.

7.6 Do Not Track

Our website does not respond to Do Not Track signals. However, we provide the options described in this policy to manage your privacy preferences.

8. State-Specific Disclosures

8.1 California Privacy Rights (CCPA)

California residents have the right to:

Know what personal information is collected, used, shared, or sold
Delete personal information
Opt-out of the sale of personal information
Non-discrimination for exercising these rights

8.2 New York Privacy Rights

AERISNOVIS Courier Services, registered in New York, complies with the New York Stop Hacks and Improve Electronic Data Security (SHIELD) Act, which requires businesses to implement reasonable safeguards to protect the security, confidentiality, and integrity of private information.

8.3 Pennsylvania Privacy Rights

AERISNOVIS Courier Services, registered in Pennsylvania, complies with the Pennsylvania Breach of Personal Information Notification Act, which requires businesses to notify residents of security breaches involving personal information.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. These measures include:

Encryption of sensitive data in transit and at rest
Regular security assessments and vulnerability testing
Access controls and authentication mechanisms
Employee training on data protection
Incident response and breach notification procedures

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure.

10. International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country.

When we transfer personal information outside the EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

11. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe we have collected information from your child, please contact us immediately.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

AERISNOVIS Courier Services

Email: [email protected]

Phone: 1-800-498-6061

Address: 136 Madison Ave 6FL, New York, NY 10016

Pennsylvania Office: 502 W 7th ST Erie PA 16502

GET A QUOTE

FAQ - AERISNOVIS Courier Services Calculator

Delivery Calculator FAQ

Calculator Usage

How does the delivery cost calculator work?

Our calculator uses real-time pricing algorithms to estimate your delivery costs based on:

Distance between pickup and delivery locations
Package weight and dimensions
Selected delivery speed (Normal, Rush, Super Rush)
Vehicle type (Car or Cargo Van)
Additional services required

Simply enter your delivery details, and the calculator will provide an accurate cost estimate.

How accurate are the calculator's estimates?

Our calculator provides highly accurate estimates based on current NY cargo van rates and real-time distance calculations. The estimates include:

Base rate: $19.50 (Car) or $21.50 (Cargo Van)
Distance cost: $1.25/mile (Car) or $1.45/mile (Cargo Van)
Fuel surcharge: $0.35/mile
Weight charge: $0.10/lb (1-20 lbs) or $0.20/lb (over 20 lbs)

Final charges may vary slightly based on actual route conditions and any additional services required.

Do I need to create an account to use the calculator?

No, you can use our delivery calculator without creating an account. However, creating an account allows you to:

Save frequently used addresses
Access your quote history
Schedule deliveries directly from calculated quotes
Receive special member pricing

Pricing & Rates

What is included in the base rate?

Our base rate includes:

Vehicle dispatch and driver time
Basic insurance coverage up to $100
Standard packaging materials (if needed)
30 minutes of loading/unloading time
Customer service and tracking support

Additional services like inside delivery, weekend service, or special handling incur extra charges.

How are weight charges calculated?

We use a tiered weight pricing structure:

Weight Charges

1-20 lbs: $0.10 per lb
Over 20 lbs: $0.20 per lb
Maximum weight: 1,500 lbs per vehicle

Weight is calculated based on the actual or dimensional weight, whichever is greater. For multiple packages, the total weight is used for calculation.

What are the different delivery time options and their costs?

We offer three delivery speed options:

Delivery Time Options

Normal (2-4 hours): No extra charge
Rush (1-2 hours): +$25.00
Super Rush (<1 hour): +$50.00

Time estimates begin when the driver is dispatched and may vary based on traffic conditions.

Service Options

What's the difference between Car and Cargo Van service?

The main differences are:

Vehicle Comparison

Car Service: Base: $19.50 | Rate: $1.25/mile
Cargo Van: Base: $21.50 | Rate: $1.45/mile

Car Service is ideal for smaller packages, documents, and envelopes with maximum dimensions of 3' x 2' x 2'.

Cargo Van Service can handle larger items up to 8' x 5' x 4' and is better for furniture, equipment, or multiple packages.

What additional services can I include in my delivery?

We offer various additional services:

Additional Services

After 4:30 PM delivery: +$10.00
After 7:00 PM delivery: +$15.00
Residential delivery: +$5.00
Weekend delivery: +$25.00
Holiday delivery: +$25.00
Inside delivery: +$12.00
Cargo pickup/dropoff: +$25.00 each

How are toll costs calculated and when do they apply?

Toll costs are calculated based on the actual route taken and include:

Actual toll amounts for bridges, tunnels, and highways
A $2.50 service fee for toll processing

Tolls are only charged when the most efficient route includes toll roads that cannot be reasonably avoided. You can see the estimated toll cost in the calculator before confirming your delivery.

Coverage & Limitations

What areas do you serve?

We primarily serve the New York and Pennsylvania regions with our calculator reflecting NY cargo van rates. Our service areas include:

New York: NYC metro area, Long Island, Westchester, and surrounding regions
Pennsylvania: Philadelphia metro area, surrounding counties
Regional: Select areas in NJ, CT, and DE

For deliveries outside our primary service area, please contact us for a custom quote.

Are there any items you cannot deliver?

Yes, we cannot transport the following prohibited items:

Illegal substances or drugs
Firearms, ammunition, or explosives
Hazardous materials or chemicals
Perishable goods requiring refrigeration (without special arrangement)
Live animals (without special arrangement)
Human remains or bodily fluids
Stolen goods or counterfeit items
Cash or monetary instruments

We reserve the right to inspect any package and refuse service for prohibited items.

What is your liability for lost or damaged items?

Our standard liability coverage includes:

Basic coverage up to $100 per shipment
Additional declared value coverage available for purchase
Claims must be submitted within 30 days of delivery

We recommend purchasing additional insurance for high-value items. Certain items like jewelry, artwork, or electronics may have limited coverage under our standard policy.